PPOB E-Payement Arindo Terblokir

Sejak dirillis aplikasi PPOB E-payment Arindo Pratama versi 8.25 dengan penambahan fasilitas security dan lock terminal ID banyak terjadi keluhan aplikasi terblokir. Adapun penyebab umum terblokirnya aplikasi adalah :

  1. Penggantian Password  : setelah dilakukan penggantian password dan dinyatakan sukses, harus segera logout karena jika tidak logout lebih dari 3 menit dari saat penggantian password maka akan terblokir. Solusi : Minta kode blokir harian, login dengan user id dan password kode blokir harian tersebut, jika sudah berhasil login segera logout dan login dengan User Id dan password seperti biasa (password terbaru)
  2. Salah entry Password 3x berturut-turut : Jika salah input password 3x berturut-turut maka aplikasi akan terblokir. Solusi : Minta kode blokir harian, login dengan user id dan password kode blokir harian tersebut, jika sudah berhasil login segera logout dan login dengan User Id dan password seperti biasa
  3. Lock terminal ID : jika User Id dan Password sudah pernah digunakan login dengan aplikasi versi 8.25 atau versi yang lebih baru maka akan di lock oleh server berdasarkan terminal id komputer yang digunakan pertama login.  Gagal login karena terminal id tidak terdaftar bisa terjadi jika :
    • Berpindah Komputer . Solusi : Catat terminal Id komputer pertama, login di komputer kedua dengan input USER ID PASSWORD dan TERMINAL ID 
    • Ganti Operating System : walaupun dengan komputer yang sama jika windowsnya di install ulang dengan versi windows yang berbeda (misal semula XP SP1 dijadikan XP SP3 atau dijadikan win 7) maka terminal ID nya akan berubah. Solusi : Jika punya catatan terminal ID lama silahkan login dengan input terminal id, jika tidak ada catatan terminal ID lakukan request unlock terminal ID dengan meminta bantuan KORWIL anda
    • TERKENA VIRUS : banyak laporan komputer tidak berubah dan tidak di install ulang selalu ter lock, penyebabnya adalah virus yang aktif ketika komputer terkoneksi dengan Internet salah yang satu efeknya adalah memanipulasi data sehingga data terminal ID jadi berubah. Solusi : Proteksi  komputer anda dengan anti virus handal yang berlisensi (tidak disarankan menggunakan freeware / gratis)
    • Login tidak digunakan selama 3 bulan : Jika login tidak digunakan untuk transaksi selama 3 bulan berturut-turut maka akan di lock oleh server. Solusi :   lakukan request unlock terminal ID dengan meminta bantuan KORWIL anda.
Support menanyakan blokir akan lebih mudah kami berikan solusinya jika anda mencatat respon server ketika anda mencoba login. Perhatikan notifikasi yang di tampilkan agar bisa dideteksi problem yang anda alami

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4 Komentar

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